Terms & Conditions for return/exchange, payments & delivery:

1. Return/Exchange

• For any claim — Parcel unboxing video is mandatory. If an unboxing video is not available, no complaint can be registered.
• If a case order is returned or replaced due to a customer error, a handling and return fee of ₹99 will be applied.
• Once your order has been correctly delivered, there will be no option for refund, return, replacement, or exchange.
• However, if a product is damaged in transit or a wrong product is received, a replacement can be placed within 24 hours of delivery. (Unboxing video is mandatory for such claims).
• Our products are non-returnable after delivery due to hygiene, health, and personal care/wellness/consumable nature of the product.
• Damages due to neglect, improper usage, or wrong application will not be covered under this Policy.
• Please note that natural ingredients can react differently to individuals. Always perform a patch test before use (procedure mentioned on packaging). Refunds or replacements due to skin sensitivity/reaction will not be entertained.
• Please read the ingredients and skin-type recommendations before purchase. For guidance, we are available on WhatsApp/call for tele skin consultation.
• Returns and exchange requests will be subject to checking and vetting by Perenne Cosmetics.
• Shipping charges will not be refunded as they are non-refundable service charges
• Once your claim has been approved, replacement products will be delivered within 7–10 business days.
• All claims for shortages or damages must be reported within 24 hours of delivery.
• All claims for cancellation must be reported to customer service (9643963434 / 8860226469 or info@perennecosmetics.com & orders@perennecosmetics.com) within 24 hours of placing the order.

2. Refunds

• We DO NOT provide any cash refunds.
• In case of approved claims (wrong/damaged product), only replacement will be issued.
• Refunds to Perenne Glow Miles/credit wallet will not apply in case of correctly delivered orders.
  
  

3. Cancellation

• Orders can be cancelled within 24 hours of placing the order or before the product is dispatched, whichever is earlier.
• Requests must be notified via email.

Payment Options

The following modes of payments are available

Domestic and international credit cards issued by banks and institutions that are part of the Visa & Mastercard Network

1. Visa Debit cards
2. Netbanking/Direct Debit payments from select banks in India.
3. Cash On Delivery
4. EMI facility (Only for ICICI Bank, Axis Bank, Kotak Mahindra and IndusInd Bank Credit Cards)

A full list is available at the time of Check Out and prior to making payments for purchases As prescribed by the financial institutions issuing the credit or debit cards affiliated with Visa and Mastercard you will be required to submit your 16-digit credit card number, card expiry date and 3-digit CVV number (usually on the reverse of the card) when you make your online transaction using your Credit or Debit card. You should also have enrolled your Credit Card with VBV (Verified by Visa) or MSC (Mastercard Secure Code) to complete the transaction.

Product Pricing

Product prices listed on the website are current. While every care has been taken to label the products accurately, errors in data entry and updates may occur. We reserve the right to cancel the order in case a transaction has been made where the price indicated was not the correct price. In the rare event that happens, we will give a full refund of all money received from the customer.

 

Prices are subject to change without advance notice.

All prices on this web site in Indian Rupees. For international cards used on the site, the bank's applicable exchange rate and charges will apply. We have no jurisdiction on this and any disputes or queries on exchange rates and bank charges need to be directed to the bank or institution that issued your card or payment instrument All orders are acknowledged at current pricing. We will bill at price in effect at the time of receipt of money and raising of an invoice. Our products are liable for VAT in India.

Security

Transactions on the website are protected by SSL (Secure Sockets Layer) and Secure Data Encryption using a 1024-bit process. Any information you enter when transacting with the website is sent in a Secure Socket Layer (SSL) session and is encrypted to protect you against unintentional disclosure to third parties. This is an assurance that it follows the best security practices adopted by major online vendors where all payments are processed in real-time for your security and immediate peace of mind.

Credit card and Debit card information is not stored by us and is not taken by us. This information is taken directly by the payment gateway provider who is authorised and is compliant with the regulations and requirements of various banks and institutions and payment franchisees that it is associated with.

Out of Stock Situations

Our endeavour is to ensure that all products listed on the site are available in stock for despatch to the buyer. However, in case, the same is not available for any reason, we will contact you within 2 business days and give you the option to exchange, delay or cancel the order based on your convenience.

Delivery of Products

• Purchases are shipped from our own or third-party warehouses/stores/offices from various points in India. Delivery timelines remain 5–8 business days for metros, 8–12 for non-metros.
• Orders are delivered via our staff/courier/logistics partners, usually between 10:00 am – 7 pm, Monday to Saturday.
• Goods will require signature at delivery. We take no responsibility if signed by someone other than the ordering customer at the address provided.
• Since transactions are authorised by the cardholder, we do not take responsibility for incorrect addresses provided at checkout.
• We are not responsible for damage of products after delivery.
• All claims, if any, for shortages or damages must be reported on the day of delivery through the Contact Us page or customer service. The shortage must also be highlighted and signed on the Proof of Delivery copy and returned to the delivery person.

Delivery Charges

Shipping and handling rates may vary based on product, packaging, size, volume, type and other considerations. The shipping and handling charges are given at the time of check out and consumers will know about this before making payments.

Return/Cancellation

 

At Perenne Cosmetics, we strive to give you the very best shopping experience possible.

• Once correctly delivered, products are non-returnable and non-refundable.
• Only in cases of transit damage or wrong product received, replacement will be issued if reported within 24 hours of delivery with a valid unboxing video.
• Opened, used, or seal-broken products will not be accepted due to hygiene reasons.
• Perenne Cosmetics is not responsible for damage caused after delivery.

 

• For assistance, call/WhatsApp us at 9643963434 / 8860226469 or email info@perennecosmetics.com within 24 hours of delivery and we will be happy to assist you!

FAQs – Refunds, Returns & Exchange

Q1. Can I return or exchange my product?
No. Once your order has been correctly delivered, we do not accept any return, refund, or exchange due to the hygiene and personal care nature of our products.

Q2. What if I receive a damaged or wrong product?
If your product arrives damaged in transit or you receive the wrong product, we will replace it. You must report this within 24 hours of delivery with a mandatory parcel unboxing video (from start to finish, without cuts/edits).

Q3. Do you issue refunds?
No cash refunds are provided. Only replacement will be issued in case of approved claims (wrong/damaged product with proof).

Q4. Is an unboxing video really necessary?
Yes. A clear parcel unboxing video is mandatory for any claim of missing, damaged, or wrong products. Claims without video proof cannot be entertained.

Q5. Can I cancel my order?
Yes, orders can be cancelled within 24 hours of placing the order OR before dispatch, whichever is earlier. Please notify us by email at info@perennecosmetics.com or WhatsApp at 9643963434.

Q6. What if the product doesn’t suit my skin?
We do not accept returns or refunds for reasons of personal sensitivity, dislike of fragrance/texture, or “change of mind.” Please perform a patch test before use and consult our team for guidance prior to purchase.

Q7. Do you refund shipping charges?
No, shipping and handling charges are non-refundable.

Q8. How long does replacement take?
Once approved, replacement products are shipped within 7–10 business days.